Refund policy

We take utmost care to ensure that our products are properly checked and securely packed before dispatch. Since our products are primarily artificial plants, flowers, decorative items and home décor products, we follow a Non-Return Policy.

1. No Return or Exchange

All products purchased through our website are non-returnable and non-exchangeable once delivered, except in cases covered under the Damaged/Defective Product Policy mentioned below.

2. Damaged or Defective Products

If you receive a product that is:

  • Damaged during transportation
  • Defective or unusable
  • Different from the product ordered
  • Missing any major component or item

please contact us within 48 hours of delivery.

You may be required to provide:

  • Order ID
  • Clear photographs of the product and packaging
  • Unboxing video
  • Details of the issue

After verification, we may offer a replacement or refund, at our discretion.

3. Change of Mind

Returns or exchanges will not be accepted for reasons such as:

  • Change of mind
  • Product not matching personal expectations
  • Colour preference
  • Size preference when the size is clearly mentioned on the product page
  • Product purchased by mistake
  • No longer required
  • Difference in appearance due to screen/device settings

4. Incorrect Address or Failed Delivery

Customers are responsible for providing the correct delivery address and contact details. If an order is returned to us because of an incorrect/incomplete address, refusal to accept delivery, or repeated delivery failure, additional shipping charges may apply for re-shipment.

5. Product Appearance

Artificial plants and flowers are handcrafted/finished products, and minor variations in colour, shape, size, leaf arrangement, or texture may occur. Such variations will not be considered defects.

Product images may also appear slightly different depending on lighting, photography, and individual screen settings.

6. Refunds

Where a refund is approved, it will be processed after verification of the issue and, where applicable, receipt and inspection of the returned product.

Refunds will generally be made to the original payment method, subject to the applicable payment gateway/banking processing time.

7. Cancellation

Orders may be cancelled only if the cancellation request is received before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

8. Contact Us

For any issue regarding your order, please contact our customer support team with your Order ID and relevant photographs/videos. you can contact us at thefancymart@gmail.com. or call @ 91-7973917130

THE FANCY MART
Artificial Plants, Flowers & Home Décor

Note: This policy is subject to applicable consumer protection laws and regulations in India. Where the law provides a customer with a mandatory remedy, those legal rights will prevail over this policy.